Overview
Calls are answered, the caller's need and details are captured in a structured way, and the call is routed by rules you define — urgent, sales, support, or message-taking.
How it works in practice
- Intent detection and structured information capture
- Rule-based routing to people, teams or voicemail
- Overflow handling when your lines are busy
- Summaries and transcripts for every call
Use cases
Scenarios we build for
Illustrative situations drawn from the kind of work this subservice handles.
An HVAC company separates emergency calls from routine bookings automatically
A recruiting agency captures candidate inquiries outside office hours
A sales team receives qualified call summaries instead of raw messages
FAQ
Questions about AI Voice Agents
The broader service answers these most often — the same principles apply to this subservice.